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For the safety and well-being of our customers and staff, the Waukesha Water Utility offices will remain closed to the public.

The Waukesha Water Utility is committed to providing the best possible service to our rate payers. Our staff is available to answer your questions via phone Monday - Thursday 7:30 AM to 4:30 PM and Friday 8:00 AM to 12:00 PM at 262-521-5272, or via email at

Though in-person payments will not be accepted, there are several ways that you can make a water and sewer bill payment:

1. There are two payment drop boxes available: One drop box is on the building next to Customer Parking and the other is a drive through drop box in the Customer Parking Lot.
(Please put your check and bill stub in an envelope)

Image of the bill pay depository at WWU Image of the dive-up bill pay depository at WWU

2. Online payment at https://waukesha‐
Log‐in to your account or set up an account.

Image of online bill pay button on WWU website

3. Via U.S. Mail: P. O. Box 1648, Waukesha, WI 53187-1648.

4. Call Customer Service at 262‐521‐5272 to make a credit card payment over the phone.

Waukesha’s water is safe to drink.

The Waukesha Water Utility is committed to public health and safety as well as transparency. COVID-19 has had no effect on Waukesha’s water supply and our operations will continue as normal. If the situation changes in the future, we will alert our customers immediately.

Additional Information:

  • Stay home when you are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially before eating and after going to the bathroom, blowing your nose, coughing, or sneezing.
  • If you do not have soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
State of Wisconsin